IT OUTSOURCING SUCCESS FACTORS FOR THE CLIENT ORGANIZATION

Mapping Critical Success Factors for IT Outsourcing: The Providers' Perspective

During the last decades, IT Outsourcing gained considerable management attention and is considered a strategic decision used to promote success on its variable dimensions, like: cost reduction, quality improvement, access to new technologies, among others. The existing literature presents many studies on IT Outsourcing. However, there are few studies from the provider’s perspective. Therefore, ...

The Fit between Client IT Capability and Vendor Competence and Its Impact on Outsourcing Success

This study investigates the impact of client firm’s IT capability, vendor firm’s competence and their fit on the outsourcing success. In theory building, by concretizing the concepts of IT capability and competence based on the resource-based view, the importance of fit between the client’s IT capability and the vendor’s competence is emphasized. We then hypothesize that both factors are strong...

Stakeholder Analysis Framework for IT Enabled Healthcare Outsourcing: Critical Success Factors

In the past decade, we have seen that information technology (IT) played an important role as an enabler for healthcare outsourcing. Healthcare services at various levels (support, clinical, etc.) are now being outsourced to countries such as India, Philippines and China. While IT outsourcing is at an all time high, healthcare outsourcing has been slowly and steadily increasing. However, there ...

Critical Success Factors as a Strategy for Risk Mitigation in IT Outsourcing Projects

Due to the ever changing Information Technology (IT) and the subsequent complexity of know-how management, many organizations may want to delegate IT works to third parties. However, in the practice this poses many risks that can threat the success a company may expect from IT Outsourcing. This paper identifies a number of risks associated to this kind of services and proposes a mitigation stra...

Influential Factors in IT Outsourcing Relationship in a Swedish Municipality: A Client and Vendor Perspective